tag:gatherly.statuspage.io,2005:/historyGatherly Status - Incident History2022-12-05T16:25:20-05:00Gatherlytag:gatherly.statuspage.io,2005:Incident/144370672022-12-05T15:55:39-05:002022-12-05T15:55:39-05:00Images not loading for Gatherly events or setup dashboard<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:35</var> EST</small><br><strong>Monitoring</strong> - We are awaiting a fix from AWS.</p>tag:gatherly.statuspage.io,2005:Incident/88467112021-12-14T17:17:29-05:002021-12-14T17:17:29-05:00Landing pages for upcoming events are not working<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:17</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:25</var> EST</small><br><strong>Identified</strong> - Currently, the landing page for upcoming events are displaying a "Server Error". We have identified the root cause of the issue and are currently testing a fix internally. We expect to deploy this fix by 1:30pm PST.</p>tag:gatherly.statuspage.io,2005:Incident/87839052021-12-07T21:45:27-05:002021-12-07T21:45:27-05:00Huddles not working at events due to AWS outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:45</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved, as all relevant AWS services are once again operational. For more details, view the AWS Service Health Dashboard here: https://status.aws.amazon.com/</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:33</var> EST</small><br><strong>Monitoring</strong> - AWS has resolved the outage as it pertains to the key services that were previously impacting the Gatherly platform. We are continuing to monitor the situation.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:32</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:28</var> EST</small><br><strong>Identified</strong> - AWS has executed a mitigation which has led to improvements. Reports of connectivity are no longer as prevalent -- some huddles are able to connect and video chat with no issues. There is still no clear timeline from AWS on the resolution of the outage.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:54</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:53</var> EST</small><br><strong>Investigating</strong> - Due to on ongoing AWS outage, huddles are currently not working on Gatherly. We are closely monitoring this issue. Large portions of the internet are currently down to this AWS outage, and AWS has currently identified the root cause. We are awaiting further updates from them, and will update this page accordingly:<br /><br />- Article from the Verge describing the issue: https://www.theverge.com/2021/12/7/22822332/amazon-server-aws-down-disney-plus-ring-outage<br />- AWS's official status page: https://status.aws.amazon.com/</p>tag:gatherly.statuspage.io,2005:Incident/80756522021-10-01T20:00:30-04:002021-10-01T20:00:31-04:00DNS Migration<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>20:37</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>20:37</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance during this time, which will involve a DNS migration. We do not expect Gatherly events or the Gatherly event setup portal to be impacted during this time.</p>tag:gatherly.statuspage.io,2005:Incident/78311792021-08-25T08:00:40-04:002021-08-25T08:00:40-04:00Host account portal maintenance<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>05:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>05:29</var> EDT</small><br><strong>Scheduled</strong> - The Gatherly host account portal will be undergoing a planned upgrade during this time. Please reach out to help@gatherly.io with any questions!</p>tag:gatherly.statuspage.io,2005:Incident/68630362021-04-28T10:41:12-04:002021-04-28T10:41:12-04:00Some events loading broken release<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Resolved</strong> - The incident has since been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been deployed and we are monitoring the results.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Identified</strong> - We have identified an issue with our frontend cache and are working on a fix.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Investigating</strong> - We have received reports that some newly launched events are experiencing the same errors from an earlier outage. We are currently investigating.</p>tag:gatherly.statuspage.io,2005:Incident/68620712021-04-28T09:37:58-04:002021-04-28T09:37:58-04:00Unable to access live events<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>09:02</var> EDT</small><br><strong>Monitoring</strong> - The release has been rolled back, and the issue is resolved. We are monitoring upcoming events.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>08:46</var> EDT</small><br><strong>Identified</strong> - An issue with the latest release has been identified and is being rolled back.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>08:22</var> EDT</small><br><strong>Update</strong> - Landing pages for events that are not yet live are still operational.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Investigating</strong> - We are experiencing an issue with our live events where accessing the event link will incorrectly return a "Not Found" error. Our team has been notified and is investigating.</p>tag:gatherly.statuspage.io,2005:Incident/68230832021-04-23T10:43:40-04:002021-04-23T10:43:40-04:00Unable to access live events<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>09:17</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>Investigating</strong> - We are experiencing an issue with our live events where going to the event link will incorrectly return a 404 error. Our team has been notified and is investigating.</p>tag:gatherly.statuspage.io,2005:Incident/66754272021-04-17T02:00:35-04:002021-04-17T02:00:35-04:00Live events maintenance<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:44</var> EDT</small><br><strong>Update</strong> - All Gatherly events will be unavailable at this time. Any ongoing events at this time will be disrupted, but will resume as normal after the maintenance window is over. No new events will be launched during the maintenance window.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:43</var> EDT</small><br><strong>Scheduled</strong> - Gatherly events will be unavailable during this time due to backend software upgrades. Please contact us at help@gatherly.io if you have any questions or concerns.</p>tag:gatherly.statuspage.io,2005:Incident/64919452021-03-09T18:08:39-05:002021-03-09T18:08:39-05:00Host account portal outage<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:08</var> EST</small><br><strong>Resolved</strong> - The underlying AWS service outage has been resolved, and we have confirmed that all host account services have been fully restored.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:54</var> EST</small><br><strong>Monitoring</strong> - We are reporting a partial restoration of service. If you are facing errors when attempting to log into your host account, please try again.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:50</var> EST</small><br><strong>Identified</strong> - We have identified the root cause of the issue as an underlying AWS service outage.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:36</var> EST</small><br><strong>Update</strong> - We believe this issue is caused by an underlying AWS outage. We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:33</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>