Host account portal outage

Incident Report for Gatherly

Resolved

The underlying AWS service outage has been resolved, and we have confirmed that all host account services have been fully restored.

Posted Mar 09, 2021 - 18:08 EST

Monitoring

We are reporting a partial restoration of service. If you are facing errors when attempting to log into your host account, please try again.

Posted Mar 09, 2021 - 17:54 EST

Identified

We have identified the root cause of the issue as an underlying AWS service outage.

Posted Mar 09, 2021 - 17:50 EST

Update

We believe this issue is caused by an underlying AWS outage. We are continuing to investigate this issue.

Posted Mar 09, 2021 - 17:36 EST

Investigating

We are currently investigating this issue.

Posted Mar 09, 2021 - 17:33 EST

This incident affected: Event setup (Customization, Payments, Data analytics, Attendee tracking).